Agents
Your AI agent needs a human escalation path
Agents can detect, summarize, and execute. The hard part is reaching the right human when the workflow needs judgement.
Most agent workflows end in logs, chats, or a final message in the tool that ran them. That is fine for routine work. It is not enough for approvals, outages, deadline risk, or customer-facing decisions.
A useful agent should be able to say: this is important, this person owns it, and if they do not respond, move to the next channel or backup owner. That is the escalation layer YBY Bell is designed to provide.
The goal is not more notifications. The goal is fewer missed handoffs.